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For
Vitali S.p.A. the measure of success is closely
linked to client satisfaction,
the quality of life of its employees and to
ethical, environmental and social integrity,
all of which are the essential requirements
for reaching economic, production
and social objectives.
Again for Vitali S.p.A. client satisfaction
stems from an ability to understand
and anticipate needs, providing a
service that not only satisfies his explicit
requirements, but also, and above all, one
that satisfies his latent needs and exceeds
his expectations through an immediate
reaction to changes in circumstances.
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During
the periodic review of the Quality
System by the management, specific
system improvement objectives
are defined and communicated to the parties
concerned.
Reaching these objectives requires maximum
support from company management, as well as
involvement and active collaboration of all
personnel in the continuing growth
and development of the company
and the people who work in it.
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The Management
ensures that company policy is understood
and followed by all personnel in the execution
of their duties. In general, the company
aims identified by management include:
• acquiring new clients
to expand the company’s share of
the market
• identifying the customer’s
needs and knowing how to transform
them into technically and commercially
valid products
• developing improvement
activities for the products supplied,
involving not only the in-house potential
but also the suppliers. The reason being
to provide the clients with solutions
that will satisfy their requests
while, at the same time, optimising costs
and paying particular attention to the
health and safety at work of personnel
• extending quality control
to the various sites, in order to be able
to obtain greater efficiency both internally
and externally
• improving the efficiency
of the quality management system
through the appropriate audits
• ensuring personnel work
to the highest standards through
individual responsibility, maximum exploitation
and development of the individual
• setting measurable targets
coherent with the general policy objectives,
in order to allow continuous monitoring
and improvement of processes, working
methods and levels of service
• promoting an eco-sustainable
culture in terms of social and
environmental responsibility
• complying with standards
and laws currently in force and, in particular,
the code of ethics
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